FAQ
PetRealmHub – Frequently Asked Questions (FAQ)
Welcome to PetRealmHub! Below are answers to common questions about our products, orders, shipping, and policies.
ABOUT PETREALMHUB
Q1: What is PetRealmHub?
PetRealmHub is an online store that provides high-quality pet products, accessories, grooming items, and essentials for pets and pet lovers.
Q2: Are your products safe for pets?
Yes! All products listed on our store are carefully selected and meet safety standards for pets.
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ORDERING & PAYMENT
Q3: How do I place an order?
Simply choose your product, add it to your cart, and proceed to checkout.
Fill in your shipping details and complete payment.
Q4: What payment methods do you accept?
We accept secure payments via Paystack, debit/credit cards, and supported local payment methods.
Q5: Can I cancel my order after placing it?
You can cancel your order within 2 hours if it has not yet been processed.
Once shipped, the order cannot be canceled.
Q6: Why was my payment declined?
Common causes include:
• Incorrect card details
• Low account balance
• Bank restrictions
• Network issues
Try again or contact your bank.
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SHIPPING & DELIVERY
Q7: Do you offer nationwide delivery?
Yes, we deliver to all major locations.
Q8: How long does delivery take?
Delivery time varies by location:
• Local deliveries: 2–7 business days
• International deliveries (if offered): 7–21 business days
Q9: How much is the shipping fee?
Shipping fees depend on your location and product weight.
The exact fee is displayed at checkout.
Q10: Can I track my order?
Yes. Once your order ships, we will send you a tracking number (if available) via email.
Q11: My package is delayed. What should I do?
Delays may occur due to courier issues or high-volume seasons.
Contact us and we will help you track the package.
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RETURNS & REFUNDS
Q12: What is your return policy?
You may return eligible items within 7 days of receiving your order if they arrive damaged, defective, or incorrect.
Conditions apply — see our full Return & Refund Policy.
Q13: How do I request a return?
Email us at petrealmhub@gmail.com with your order number and pictures of the item.
Q14: Do I pay for return shipping?
Yes, the customer is responsible for return shipping unless the item was sent incorrectly or arrived damaged.
Q15: How long does it take to get my refund?
Refunds are processed within 3–7 business days after we approve and receive the returned item.
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PRODUCTS & STOCK
Q16: What if the item I want is out of stock?
You can join the waiting list (if enabled) or check back later.
We restock popular items regularly.
Q17: Do you sell products for all types of pets?
Yes — we offer items for dogs, cats, small animals, and more.
Our catalog continues to grow.
Q18: Are your sizes accurate?
We provide size charts for most products.
Please check size guides before ordering to avoid incorrect sizes.
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ACCOUNT & SUPPORT
Q19: Do I need an account to order?
No, you can checkout as a guest.
However, creating an account makes it easier to track orders and save details.
Q20: How can I contact customer support?
You can reach us at:
📧petrealmhub@gmail.com
We respond within 24 hours.